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	<title>Business Coach - 5 Critical Business Strengths Owner&#039;s Need Today &#187; Customer Care</title>
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	<description>Hawk&#039;s Eye on Business - Your Business is Our Focus</description>
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	<itunes:summary>A weekly radio show by Business Coach and Mentor Roger Hawk where we discuss issues facing small to medium sized businesses which are privately held and family owned.  The &quot;5 Critical Strengths&quot; of focus for this show is Time Management, Team Building, Money, Mindset and Marketing.  
The focus of the show covers detailed areas of Customer Service, Goal Setting, Planning, Money Management, Time Management, Unique Selling Propositions (USP) and Niche, Marketing, Sales, Average dollar sale, and profit margins.  Additional areas include systemizing the Vision, Mission, Culture and Goals of the Business in addition to the Organizational structure, position descriptions and contracts, Key Performance Indicators (KPI) of the employees and technology.  
Team focus is on Strong Leadership, Common Goals, Rules of the Game, Action Plans, Risk Taking and 100% inclusion.

The Key concepts covered under Time management are:  
1.  Apprenticeship Plans
2.  Operations and Training Manuals
3.  Time Management Plan
4.  Comprehensive Exit Strategy

The Key concepts covered under Team Building are:
1.  Employee Acquisition Plan
2.  Psychometric Profiling Process
3.  KPI Measurement System
4.  Lean Manufacturing Program
5.  Performance Incentive Plan
6.  Strategic Plan
7.  Leadership development Plan
8.  Team Meeting Rrythym
9.  Organizational Plan
10.  Team Building System

Key concepts covered under cash (Money) management are:
1.  Current Business Plan
2.  Break Even Plan
3.  Revenue and Profit Budget
4.  Cash Gap Plan

Key concepts covered under Marketing are: 
1.  USP and Guarantee
2.  Sales Management System
3.  Tactical Marketing Plan

Hawk&#039;s eye on Business can be heard every Saturday Morning at 8am Mountain Time on KBOI in the Southern Idaho and Eastern Oregon Area or online at http://kboi.com via live streaming.  

COMING SOON TO BLOG TALK RADIO.</itunes:summary>
	<itunes:author>Roger Hawk</itunes:author>
	<itunes:explicit>clean</itunes:explicit>
	<itunes:image href="http://hawkseyeonbusiness.com/wp-content/plugins/powerpress/itunes_default.jpg" />
	<itunes:owner>
		<itunes:name>Roger Hawk</itunes:name>
		<itunes:email>roghawk@gmail.com</itunes:email>
	</itunes:owner>
	<managingEditor>roghawk@gmail.com (Roger Hawk)</managingEditor>
	<copyright>Roger Hawk and Hawk&#039;s Eye on business</copyright>
	<itunes:subtitle>Talking Business and Taking Action</itunes:subtitle>
	<itunes:keywords>Business advice, business coach, Hawk&#039;s eye on business, Mentor, time management, Cashflow, Team building,</itunes:keywords>
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		<title>Business Coach - 5 Critical Business Strengths Owner&#039;s Need Today &#187; Customer Care</title>
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	<itunes:category text="Business">
		<itunes:category text="Management &amp; Marketing" />
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	<itunes:category text="Education">
		<itunes:category text="Training" />
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		<item>
		<title>Feb 27 Show &#8211; Molli Wingert Secure Data Sanitization</title>
		<link>http://hawkseyeonbusiness.com/radio-show/feb-27-show-molli-wingert-secure-data-sanitization</link>
		<comments>http://hawkseyeonbusiness.com/radio-show/feb-27-show-molli-wingert-secure-data-sanitization#comments</comments>
		<pubDate>Mon, 08 Mar 2010 12:55:52 +0000</pubDate>
		<dc:creator>Roger Hawk</dc:creator>
				<category><![CDATA[Radio Show]]></category>
		<category><![CDATA[Action Coach]]></category>
		<category><![CDATA[ActionCoach]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hawks eye on business]]></category>
		<category><![CDATA[KBOI]]></category>
		<category><![CDATA[podcast]]></category>
		<category><![CDATA[Radio]]></category>
		<category><![CDATA[Roger and Val]]></category>
		<category><![CDATA[Roger Hawk]]></category>
		<category><![CDATA[rules of the game]]></category>
		<category><![CDATA[Val Welch]]></category>

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		<description><![CDATA[...proper methods to dispose of your old computers, hardware and protection of sensitive customer data ... Improper disposal of sensitive customer data such as credit card numbers, addresses, social security numbers, etc. could be punishable by fines from $1,000 - $10,000 per name]]></description>
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<p>     Roger and Val discuss proper methods to dispose of your old computers, hardware and protection of sensitive customer data with Secure Data Sanitization&#8217;s (SDS) Founder and President, Molli Wingert.  Improper disposal of sensitive customer data such as credit card numbers, addresses, social security numbers, etc. could be punishable by fines from $1,000 &#8211; $10,000 per name.<span id="more-897"></span>  Molli also talked about her mobile hard drive shredder for those companies who are not able to transport their hard drives off their site.  They can actually drop their own hard drives into the shredder when it arrives at their location.    </p>
<p>     Additionally, we discuss the sister company Molli has, Computer for Kids.  This is a company that recycles old corporate computers to be used by K-14 kids.  There is a small application fee of just $35 in order to get a computer for your child that they can use in school.  Adults in their first two years of college can also qualify for these computers.  The bottom line is that it does not take a small fortune to buy good working computers for your child&#8217;s school work.  Find out more about this program at <a href="http://www.cfkidaho.org">http://www.cfkidaho.org</a>   There are also scholarships available for families who are challenged by the application fee.  There truly is no reason a child should go without a computer to work on.  Printers are also available at a very low rate of $45.    </p>
<p>     Before you throw away your old computer hardware, contact Molli at:  <a href="http://www.securedatasanitization.com/#/Lobby">http://www.securedatasanitization.com/#/Lobby</a> and donate it to our school children while taking care of the environment and meeting your legal obligation all at the same time.   </p>

<p>Other resources to this issue are:<br />
<a href="http://localhost/wordpress/2010/03/03/managing-cash-flow-in-your-business/">Managing your Cash Flow<br />
How Healthy is Your Business – Business Health Check<br />
Business Calculators</a><br />
<a onclick="pageTracker._trackPageview('/outbound/article/actioncoach.com');" href="http://actioncoach.com/rogerhawk/promo/cashflowpamphlet" target="_blank">Cash Flow Pamphlet</a><br />
<a title="Frustrations" onclick="pageTracker._trackPageview('/outbound/article/www.actioncoach.com');" href="http://www.actioncoach.com/rogerhawk/promo/14frustrations" target="_blank">14 Most Common Business Owner Frustrations &amp; How to Fix Them.</a><br />
<a title="8 Biggest Sales Mistakes..." onclick="pageTracker._trackPageview('/outbound/article/actioncoach.com');" href="http://actioncoach.com/rogerhawk/promo/salespamphlet" target="_self">8 Biggest Sales Mistakes Small Business’ Make and How to Fix Them<br />
</a>  </p>
<p>To schedule a 30 minute complimentary call with Roger, visit this site and pick a time, slots are limited:  <a onclick="pageTracker._trackPageview('/outbound/article/my.timedriver.com');" href="https://my.timedriver.com/67LS1">https://my.timedriver.com/67LS1</a>       </p>
<div id="attachment_41">
<div id="attachment_41" class="wp-caption alignleft" style="width: 110px"><a href="http://localhost/wordpress/wp-content/uploads/2009/08/Rhawk-web.JPG"><img class="size-full wp-image-41" title="Rhawk web" src="http://localhost/wordpress/wp-content/uploads/2009/08/Rhawk-web.JPG" alt="" width="100" height="125" /></a><p class="wp-caption-text">Roger Hawk Business Coach</p></div>
<p>       Roger Hawk is the host of “Hawk’s Eye On Business: <a onclick="pageTracker._trackPageview('/outbound/article/kboi.com');" href="http://kboi.com/" target="_blank">KBOI News Talk AM670</a>” and has been coaching, teaching &amp; consulting Businesses for over 18 years. He’s been seen in Who’s Who, Virginia Tech’s Scholar Library, Eagle informer and various social media forums. He serves on Eagle’s transportation committee, and has created numerous support tools to help Business Owners become financially successful.   </p>
<p>    Give your Business a Free Health Check here:  <a title="Business Health Check" onclick="pageTracker._trackPageview('/outbound/article/actioncoach.com');" href="http://actioncoach.com/rogerhawk/business-health-check.php" target="_blank">Health Check</a>     <br />
     For Fun, pick your top 5 Business Challenges:  <a title="Top 5 Challenges" onclick="pageTracker._trackPageview('/outbound/article/actioncoach.com');" href="http://actioncoach.com/rogerhawk/businesschallenges/" target="_blank">Challenges</a> <strong>   </strong><strong> </strong>    <strong>  </strong>   </p>
<div>
<div style="text-align: center;"><strong> _________________________________________________________________ </strong><strong> </strong>    <br />
 Material on this web site is copyright © Roger Hawk and R J Holdings, Inc. All rights reserved  </div>
</div>
<p><br class="spacer_" /></p>
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		<slash:comments>0</slash:comments>
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			<itunes:keywords>Action Coach,ActionCoach,Customer Care,Customer Service,Hawks eye on business,KBOI,podcast,Radio,Radio Show,Roger and Val,Roger Hawk,rules of the game</itunes:keywords>
		<itunes:subtitle>...proper methods to dispose of your old computers, hardware and protection of sensitive customer data ... Improper disposal of sensitive customer data such as credit card numbers, addresses, social security numbers, etc.</itunes:subtitle>
		<itunes:summary>...proper methods to dispose of your old computers, hardware and protection of sensitive customer data ... Improper disposal of sensitive customer data such as credit card numbers, addresses, social security numbers, etc. could be punishable by fines from $1,000 - $10,000 per name</itunes:summary>
		<itunes:author>Roger Hawk</itunes:author>
		<itunes:explicit>clean</itunes:explicit>
		<itunes:duration>41:10</itunes:duration>
	</item>
		<item>
		<title>Get the Business Breakthrough You Need&#8230;</title>
		<link>http://hawkseyeonbusiness.com/business-topics/get-the-business-breakthrough-you-need</link>
		<comments>http://hawkseyeonbusiness.com/business-topics/get-the-business-breakthrough-you-need#comments</comments>
		<pubDate>Tue, 17 Nov 2009 11:42:42 +0000</pubDate>
		<dc:creator>Roger Hawk</dc:creator>
				<category><![CDATA[Business Topics]]></category>
		<category><![CDATA[Action Coach]]></category>
		<category><![CDATA[Better Business]]></category>
		<category><![CDATA[Boise]]></category>
		<category><![CDATA[business Coaching]]></category>
		<category><![CDATA[Business Development]]></category>
		<category><![CDATA[Business Planning]]></category>
		<category><![CDATA[cashflow]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Employee Issues]]></category>
		<category><![CDATA[Hawks eye on business]]></category>
		<category><![CDATA[KBOI]]></category>
		<category><![CDATA[mission]]></category>
		<category><![CDATA[money]]></category>
		<category><![CDATA[Raving Fans]]></category>
		<category><![CDATA[strategic planning]]></category>
		<category><![CDATA[team]]></category>
		<category><![CDATA[Time]]></category>
		<category><![CDATA[Time Management]]></category>
		<category><![CDATA[Vision]]></category>

		<guid isPermaLink="false">http://localhost/wordpress/?p=292</guid>
		<description><![CDATA[if you’ve been working to grow your business for a while now and things aren’t happening as fast as you want, then I’d like to help you create a major
business breakthrough.]]></description>
			<content:encoded><![CDATA[<p>     If you’ve been working hard to grow your business for a while now and things aren’t happening as fast as you want, then I’d like to help you create a MAJOR business BREAKTHROUGH.<br />
Here’s the scoop…<span id="more-871"></span></p>
<p>     I’ve heard from a lot of small businesses that are having an especially difficult time getting their business to grow fast these days.  After hearing about so many people’s struggles, I decided to do something about it…</p>
<p>** NEW, For a Limited Time **</p>
<p>     I’d like to invite you to take advantage of a special, “Business Breakthrough” coaching session where we’ll work together to…</p>
<p>=&gt; Create a crystal clear vision for your ‘ultimate business success’ and the “perfect lifestyle” you’d like your business to provide</p>
<p>=&gt; Uncover hidden challenges that may be sabotaging the growth of your business and keeping you working too many hours</p>
<p>=&gt; Leave this session renewed, re-energized, and inspired to turn your business into a highly profitable, revenue-generating machine that practically runs itself…</p>
<p>     If you’d like to take advantage of this very special, very limited, and totally FREE 30 minute “Business Breakthrough” coaching session, click <a title="Get the Business Breakthrough You Need" href="mailto:rogerhawk@actioncoach.com"><span style="color: #0000ff;">HERE</span></a> and answer these questions…</p>
<p>1. How long have you had your business?<br />
2. What kind of product/service do you provide?<br />
3. What are your revenue goals for the next 12 months?<br />
4. What was your business revenue over the last 12 months? (ballpark)<br />
5. What do you see as the major challenges holding you and your business back from growing at the pace you want?<br />
6. On a scale of 0-10, how important is it for you to overcome your challenges and achieve your goals today?<br />
7. Full Name<br />
8. Email Address<br />
9. Phone #<br />
10. Time Zone</p>
<p>     Check off the areas you’d most like to work on…</p>
<p>__ Marketing<br />
__ Sales Process<br />
__ Turning Your Team Into High Performers<br />
__ Cash Flow Strategies<br />
__ Customer Service<br />
__ Systemizing &amp; Streamlining Processes<br />
__ Leadership &amp; Delegation<br />
__ Other</p>
<p>     Since we’re making this offer for the first time right now and we don’t know how intense the response will be, we can’t guarantee a coaching session for everyone.</p>
<p>     We’ll take as many people as we can and then start a waiting list. You can expect to get contacted by our team to schedule your session within the next 3 business days.</p>
<p>     If you don’t hear from us, it means we’ve received more requests than we can handle right now and if something opens up we’ll get in touch with you at a later time.</p>
<p>     Again, to take advantage of this offer, simply click reply and answer the questions listed above.</p>
<p>Warmest Regards,</p>
<p>Roger Hawk<br />
PS: The sooner you send us your answers, the more likely you are to get a session. Click <a title="Get the Business Breakthrough You Need" href="mailto:rogerhawk@actioncoach.com"><span style="color: #0000ff;">REPLY</span></a> now.</p>
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		</item>
		<item>
		<title>Sept 5 Show Service Mastery</title>
		<link>http://hawkseyeonbusiness.com/business-topics/sept-5-show-service-mastery</link>
		<comments>http://hawkseyeonbusiness.com/business-topics/sept-5-show-service-mastery#comments</comments>
		<pubDate>Sat, 05 Sep 2009 14:32:58 +0000</pubDate>
		<dc:creator>Roger Hawk</dc:creator>
				<category><![CDATA[Business Topics]]></category>
		<category><![CDATA[Radio Show]]></category>
		<category><![CDATA[6 Steps]]></category>
		<category><![CDATA[Action Coach]]></category>
		<category><![CDATA[Boise]]></category>
		<category><![CDATA[business Coaching]]></category>
		<category><![CDATA[Business Development]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Hawks eye on business]]></category>
		<category><![CDATA[KBOI]]></category>
		<category><![CDATA[Raving Fans]]></category>
		<category><![CDATA[Roger Hawk]]></category>
		<category><![CDATA[Val Welch]]></category>

		<guid isPermaLink="false">http://localhost/wordpress/?p=179</guid>
		<description><![CDATA[What's the difference between Customer Service vs. Customer Care.]]></description>
			<content:encoded><![CDATA[<div id="attachment_4" class="wp-caption alignleft" style="width: 160px"><a href="http://localhost/wordpress/wp-content/uploads/2009/08/logo.gif"><img class="size-thumbnail wp-image-4" title="logo" src="http://localhost/wordpress/wp-content/uploads/2009/08/logo-150x100.gif" alt="August 29 Show" width="150" height="100" /></a><p class="wp-caption-text">Sept 5 Show</p></div>
<p><a href="http://localhost/wordpress/wp-content/uploads/2009/09/01-Hawkseyeonbusiness-Sept-52.mp3" target="_blank">Hawkseyeonbusiness Sept 5</a> about Customer Service vs. Customer Care</p>
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			<itunes:keywords>6 Steps,Action Coach,Boise,business Coaching,Business Development,Customer Care,Customer Service,Hawks eye on business,KBOI,Radio Show,Raving Fans,Roger Hawk</itunes:keywords>
		<itunes:subtitle>What&#039;s the difference between Customer Service vs. Customer Care.</itunes:subtitle>
		<itunes:summary>What&#039;s the difference between Customer Service vs. Customer Care.</itunes:summary>
		<itunes:author>Roger Hawk</itunes:author>
		<itunes:explicit>clean</itunes:explicit>
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